Privacy Policy

This policy explains how Racqlo collects and uses your personal data when you use the Racqlo app (the “App”). Racqlo operates the App and is responsible for your Racqlo account.

Racqlo is a platform used by many clubs. When you check in at a club, you join that club’s own rewards programme (a “Programme”), and that club decides how its Programme runs: what a visit is worth, which rewards it offers, and what it sends you. For the membership data held under its Programme, the club is responsible alongside us. Each club you join sees only your membership at that club.

When you sign up and use the App, we collect:

• Profile details: first and last name, and email address. We don’t ask for your phone number or your date of birth, and hold neither. When you sign up you confirm you are 16 or over, and we record that you did (the confirmation, not an age).
• Membership activity: your points balance, tier, visit history (when and at which location you checked in), and reward redemptions.
• Preferences: whether you’ve opted in to marketing communications, and whether you’ve accepted these terms.
• Device information: a push notification token, only if you enable notifications, used solely to deliver notifications to your device.
• Account/sign-in data: handled by our authentication provider (Supabase); we don’t see or store a password, since sign-in uses one-time email codes.

We don’t collect your precise location. Your membership pass (QR code) contains no personal information. It’s a short-lived, single-use reference number that only becomes linked to your visit once staff scan it.

• To operate the Programme: track your points, tier, benefits, and reward redemptions.
• To identify you to staff at check-in and reward collection (first name, last initial, tier, and points only).
• To send you Programme announcements in the App, and by push notification or email if you’ve enabled them.
• To send you marketing communications, only if you’ve given explicit consent. You can withdraw this at any time.
• To detect and prevent fraudulent or abusive use of the check-in and rewards system.
• To understand how the App and Programmes are used, in aggregate, so we and the clubs on Racqlo can improve them.

We process your membership data because it’s necessary to provide the Programme you’ve signed up to (contractual necessity). We rely on your consent for marketing communications, and on our legitimate interest in keeping the Programme secure and well-run for fraud prevention and service improvement, always balanced against your rights.

Staff at a club you have joined can see the membership details needed to run that club’s Programme: name, email address, tier, points, and visit history at that club. They cannot see your membership at any other club.

A club can also download those details as a spreadsheet, for its own accounting and analysis. That file contains your name, member number, tier, points and visit history at that club, never your email address or date of birth. Staff can see your email address on screen, to answer a question about your own membership; it cannot be downloaded, so a member list cannot leave Racqlo in a form anyone could mail. A club that wants to contact you does so through the App, where your notification and marketing choices still apply.

We use the following service providers to operate the App, each acting under our instructions:

• Supabase: database, authentication, and file storage.
• Resend: sending sign-in and account emails.
• Apple: delivering push notifications to iOS devices.

We don’t sell your data, and we don’t share it with anyone for their own advertising purposes.

We keep your membership data for as long as your account is active. If you delete your account, we anonymise your profile (removing your name and email address) and end your membership immediately. We keep an anonymised record of past visits, points, and redemptions, with no name attached, since we and the clubs you visited have a legitimate need to keep aggregate Programme history for accounting and analytics.

You can, at any time:

• See and update your profile details from the Profile tab in the App.
• Turn marketing emails or push notifications on or off.
• Delete your account from Profile → Delete my account.
• Ask us for a copy of your data, ask us to correct it, or raise any other question about how we use it, by emailing support@racqlo.com.

If you’re not satisfied with how we’ve handled your data, you have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

You must be 16 or over to hold a Racqlo account, and you confirm that when you sign up. We don’t knowingly collect data from anyone under that age, and we’ll close an account and delete its data if we find we have.

Your data is stored with access controls that restrict it to your own account and to authorised staff at the clubs you have joined, and is encrypted in transit. No system is completely secure, but we take reasonable steps to protect your information.

We may update this policy from time to time. We’ll let you know about material changes in the App.

Questions about this policy or your data? Email support@racqlo.com.